ALL INCLUSIVE DAY PASS PLAN

ALL INCLUSIVE DAY PASS PLAN

Launch Date:                     July 22, 2010

End Date:                          TBA

1. What is the All Inclusive Day Pass plan?

·         Digicel All Inclusive Day Pass plan allows customers to make 300 minutes local Digicel calls; 100 minutes Digicel Caribbean (excludes Haiti, Antigua and Guyana); and 30 minutes USA, Canada, and UK fixed lines calls for US $2.50.

2. Who is eligible for this promotion?

·         This promotion is only available to Digicel prepaid customers.

3. Are Dual Account subscribers eligible for this promotion?

?  Yes. ALL Digicel prepaid customers including Dual Accounts customers are eligible for the service.

?  Note: For Dual Accounts customers the service will automatically be activated on the prepaid side of their account, so they must have credit in their prepaid side for activation. Customer will therefore be required to use the prefix # when dialing the selected destinations.

4. How much money should be on the account to activate the plan?

·         The account should have at least the plan cost of US $2.50 in order to activate.

5. How do I activate the promotion?

?  STEPS:

v  Dial “*134# SEND” to initiate the All Inclusive plan.

v  Once the request is received the customer will receive instructions via text messages as seen below:

Ø  Message 1: “Welcome to Digicel Call plans to the USA, Canada, Regional, Jamaica and Local Digicel to Digicel. Instructions to join the plan will follow.”

Ø  Message 2 (Activate Plan):   “To activate plan USA_Canada dial *134*10#. To activate plan. Jamaica dial *134*60#. To activate plan All Inclusive Day Pass Dial *134*70#"

Ø  Message 3 (Confirm Acceptance):   “To confirm activation of All Inclusive Day Pass plan for $2.50 (excludes Haiti, Antigua and Guyana) please enter *134*1#. To Cancel enter *134*9#.

v  Once the activation is complete, a final confirmation text message is sent advising the customer that the plan is now active.

Ø  “For 24 hours you can make 300 mins local Digi; 100 mins Digi Caribbean; and 30 mins USA, Canada, and UK fixed lines calls. To check your mins enter *134*70#."

6. When does the plan become available?

?  The plan becomes available Thursday July 22, 2010.

7. How long will the plan be available?

?  This plan does not have an end date. However, Digicel reserves the right to enable an end date. Customers will be advised of any changes to the product.

8. Does the local minutes applies to IslandCom and LIME calls?

?  No. The minutes are allocated to only local Digicel calls, Digicel Caribbean (excludes Haiti, Antigua and Guyana) and USA, Canada, and UK fixed lines.

9. Do the unused minutes roll-over?

?  No. The allotted minutes are valid for only one (1) day. Any unused minutes will expire after this time.

10. Do I need to activate the plan at a specific time of day?

·         No. The plan can be activated at any time, as the 24 hours will begin from the date and time of activation.

11. Are the minutes valid only on the day of signing up for the plan?

?  No. The allotted minutes are valid for 24 hours starting at the time of activation. Therefore if a subscriber signs up for the plan at 19:43 on July 23^rd the plan expires at 19:43 on July 24^th.

12.            How do I check the minutes used /expiration date of my All Inclusive Day Pass plan?

?  By entering *134*70# on an account with an active All Inclusive Day Pass Plan, customers will receive a text advising on the minutes used and the expiration date and time.

13.            Can I activate multiple All Inclusive Day Pass plans simultaneously?

·          No. Only one (1) All Inclusive Day Pass plan can be activated at a time.

14.   Can I activate the Jamaica plan, or the $15 for 500 plan along with Day Pass Plus?

?  No. The plans cannot be combined as the destinations overlap.

15.            What is the fair usage policy for the All Inclusive Day Pass plan?

·         Customers will receive 300 minutes for local on-net calls, 30 minutes for calls to the USA, Canada and UK fixed lines, and 100 Digicel Caribbean minutes.

16.            Can I activate another plan if I have exhausted the fair usage?

·         No. Another plan can only be activated after the 24 hour period has elapsed. A text message will also be sent to the customer once the plan has expired.

17.              What happens if I exceed the minutes outlined in the fair usage policy?

·         If minutes are exceeded, customer will be charged the regular rates for the destination being called.

18.              Are the minutes on the plan applicable while roaming?

·         No, if roaming, regular roaming rates will apply for all incoming and outgoing calls. Customers will have to be in the Turks & Caicos Islands to use this service.

19.              Are text messages included with the bundled minutes?

·         No. This promotion includes only voice minutes.

Appendix

USSD Messages