Pay Upfront Plan

PAY UPFRONT PLAN

Launch Date:                     January 12, 2010

End Date:                         TBD

1.   What is the Pay Up-Front Plan?

·         The plan provides an option to pay the full cost of a predetermined bundled package with a choice between two handsets, contracted for a period of 6 months.

2.   Who can participate in this promotion?

·         Any customer who wishes to sign up for a new postpaid account.

3.   What will I receive if I sign up for this promotion?

·         Access to the Digi-World 160 plan, with 160 bonus on-net minutes + 50 Digi to Digi Texts.

* BB lite10mb (for the Blackberry Option only)

·         A choice between two handsets, depending on the subscription paid.

Ø  Samsung E2310

Ø  Blackberry 8520 (Gemini)

4.   What are the requirements to activate the Pay Upfront plan?

·         The requirements are the same to activate a regular postpaid account.

5.   Will I still be eligible if I am already a postpaid customer?

·         Yes, all customers are eligible, but you can ONLY benefit if you are signing up for a NEW Digicel postpaid account.

6.   Can I sign up for the plan with an existing prepaid account number?

·         No, a new number will have to be assigned.

7.   What options are available?

·         See Below

8.   Do I need to make any payments towards the handset?

·         No, the handset is free of cost once the Pay Upfront plan is selected.

9.   Is a deposit required?

·         No, this is a pay upfront plan and the customer is unable to use additional minutes without a top up.

10.           Can I make calls outside my bundle?

·         Yes, the account is hybrid, so calls can be made once a top up is done.

11.           Do my minutes roll over if unused in a given month?

·         Yes, the minutes rollover for one month only.

12.            If I initially selected Option 1, can I switch to Option 2 during the contract period?

·         No, the six months must first elapse, before another plan can be selected.

13.            Do I have unlimited blackberry service using Option 2?

·         No, blackberry service will be limited to 10MB per month.

14.           How do I view my call records? Will I receive a bill?

·         Yes, bills will be sent using the E-bill service only.

15.           How long is my contract?

·          The contract is valid for six months, pending renewal.

16.           What happens at the end of the six month contract?

·         The customer has two options;

Ø  The plan may be renewed at a reduced rate.

Ø  Account may be transferred to any existing postpaid offer.

17.           Can I opt out of my contract before six months?

·         No, as there will be no refund after activation.

18.            How do I reactivate the plan at the end of the period?

·         A reminder text will be sent on the 5^th of the month prior to expiration of the plan. Simply send in the short code to renew.